SERVICE FORM

Please fill out the form to enable a fast revision through our team  .

About You

Warranty or repair

Please pick if you want to apply for warranty (see requirements right here) or a repair with to receive a cost estimate.

About your vehicle

About the Error

Please describe the error as detailed as possible.

Uploads

Please upload the invoice and add pictures of the damage. Pictures or videos taken with your mobile are more than enough. Pictures will help us to guess the damage and provide you with a first cost estimate. The more information you provide the faster and more effective we're able to work. Especially sound recordings and videos help us to identify any problems with the motor.

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THE GENERAL TERMS & CONDITIONS OF WALBERG URBAN ELECTRICS GMBH ARE APPLICABLE.

If we detect, that warranty is not applicable after review in our workshop we will charge a flat fee of 30,00€ + the  costs for delivery  with our partner UPS. Additionally we will provide a proposal for the neccesarry repair & spare parts. For heavily soiled vehicles we charge a cleaning fee of 15,00€.

REPAIR

Repair requests are normal inquireies for paid repairs. (e.g.: In case you had an accident with your vehicle and the handlebar is bent.)  Simply fill out the form and you will receive further information via email.

WARRANTY

Malfunctions, that are caused by mistakes in the production process are fixed for free. To make use of the warranty your case has to meet certain conditions  .