Product recall electric scooter THE-URBAN xC1
Dear THE-URBAN-xC1 rider,
The quality and safety of our products are our top priority. Unfortunately, we have to inform you today that the electric front brake of our electric scooter THE-URBAN xC1 can be triggered unintentionally at low temperatures under extreme load, e. g. when jumping off a kerb. This could cause the front wheel to lock while riding.
The electric scooter THE-URBAN xC1 must therefore not be used any further until further notice. There is a risk of injury!
We will correct this malfunction with a software update. The software is located on the controller, which is permanently installed in the handlebars of the scooter. Please contact us so that we can send you a handlebar with new software. You can easily install the handlebars yourself.
Please contact us by telephone, e-mail or via our service form so that we can discuss the next steps for replacing the handlebar.
We apologise for the inconvenience and hope for your understanding for this security measure.
With kind regards,